Rules & FAQs
How Secret Santa works, what you're committing to, and what happens if plans change.
Who can take part?
Anyone your company's Secret Santa admin invites. Each person gets a personal sign-up link by email or SMS, creates an account with a username and password, and confirms their place. Campaigns are private to the company that runs them.
My sign-up link has expired. What now?
Open it anyway and choose “Send me a new link”. We'll send a fresh one to the same email or mobile number, and the old link stops working. Links last a week.
How do I sign in?
Use your email, mobile number or username, with your password or a one-time code we send you. Forgot your password? Sign in with a code, then set a new password from your account.
How is my recipient chosen?
Once registration closes, an organiser runs a secure, randomised draw on our servers. Everyone gives exactly one gift and receives exactly one gift, never to themselves, and only within the same campaign.
Do I have to buy something from my recipient's wishlist?
No. Wishlists are suggestions to help you choose. Any approved Spa Ceylon product within the campaign budget is a great gift.
How do gifts reach the recipient?
Santas hand them over at the company's gift exchange. Buy online (it's delivered to you) or in a Spa Ceylon shop, wrap it, and mark it ready on your gift page. At the exchange, hand it over and mark it given. Your recipient only ever hears that a gift is coming, never what it is.
When will I find out who my Santa was?
Santas stay secret until the organiser releases the reveal on the reveal date. You'll get an email when it goes live.
What am I committing to when I join?
By joining, you agree to buy one gift for your recipient within the campaign budget before the purchase deadline. If you can no longer take part, contact support as early as possible so we can protect the other participants.
What if I can't buy a gift or need to withdraw?
Before the draw you can withdraw from your dashboard. After the draw, contact support: we'll reassign carefully so nobody is left out. Withdrawals after a gift has been bought are handled individually.
Can I get a refund?
Refunds follow the Spa Ceylon store policy and the campaign terms. Because a refunded gift affects another participant, refund requests after the draw go through our support team.
Is a gift guaranteed?
We match everyone and follow up on every unpurchased gift before the deadline. If a Santa doesn't complete their purchase, our team handles it under the campaign's non-fulfilment policy.
What does Spa Ceylon do with my details?
Spa Ceylon uses them to run Secret Santa, and for its own marketing: to understand its customers, send offers if you said yes to them, and show you Spa Ceylon ads. Your Santa never sees your contact details. The data notice you agree to when you sign up has the full details, and you can ask us to stop or delete your data at any time.
Privacy
We use your details to run Secret Santa: to verify you, match you, process gifts and arrange handover. Spa Ceylon also uses them for marketing, as explained in the data notice everyone agrees to when they sign up. Your Santa sees your display name, wishlist and preferences, never your contact details. Card payments are handled by our store's checkout; we never see or store card numbers. Ask us via the form to stop marketing, or to access or delete your data.